Refund Policy

Ship Fairy Express, LLC (“Ship Fairy”, “we”, “us”, or “our”) provides shipping labels and shipping-related services through third-party carriers and logistics providers. Because shipping labels and carrier services are subject to third-party carrier rules and operational requirements, refunds may be limited, delayed, or unavailable depending on the nature of the transaction.

1. Unused Shipping Labels

Users may request a refund for eligible unused shipping labels purchased through Ship Fairy, subject to carrier approval and applicable carrier rules.

To qualify for a refund, the shipping label must not have been used, scanned, or accepted by the carrier and the refund request must be submitted within the applicable carrier refund window. Labels that have already entered the carrier network or show carrier scan activity may no longer qualify for refund eligibility.

Because shipping labels are issued through third-party carriers, all refund approvals are ultimately subject to carrier review, carrier systems, operational verification, and applicable carrier policies. Ship Fairy does not guarantee that refund requests will be approved by the carrier.

Refund requests submitted after the applicable carrier deadline may be automatically denied. Certain carriers may also impose additional eligibility restrictions, verification requirements, or operational limitations that affect refund availability.

2. Carrier Processing & Refund Timing

Refund requests for eligible shipping labels are reviewed and processed through the applicable shipping carrier or third-party provider associated with the transaction.

Because carriers and payment providers control portions of the refund review and processing workflow, refund timing may vary depending on carrier verification procedures, payment processing timelines, transaction status, fraud review measures, banking delays, technical processing limitations, or operational requirements outside of Ship Fairy’s control.

If a refund request is approved, the refund may be returned to the original payment method, issued as account credit, applied to a platform balance, or processed through another refund method supported by Ship Fairy or the applicable payment provider.

Users acknowledge that refund processing times may vary and that financial institutions, payment processors, carriers, or third-party providers may require additional time before refunded amounts appear in a user’s account or payment method.

3. Non-Refundable Charges

Except where required by applicable law, certain fees, charges, and transactions may be non-refundable.

Non-refundable charges may include used shipping labels, labels that have been scanned or accepted by a carrier, carrier adjustments, postage corrections, dimensional weight adjustments, address correction fees, customs duties, taxes, government-imposed fees, insurance-related charges, subscription fees, platform fees, overage charges, API-related charges, fraud-related losses, penalties, completed carrier services, and other charges already processed or incurred through third-party providers or shipping carriers.

In some cases, carrier-imposed charges or operational adjustments may be assessed after a shipment has been processed or delivered. Such charges may remain the responsibility of the user even if the original transaction has already been completed.

Ship Fairy reserves the right to determine refund eligibility consistent with applicable carrier rules, operational requirements, fraud prevention measures, payment processing obligations, and applicable law.

4. Carrier Adjustments & Post-Shipment Charges

Shipping carriers may review, audit, or adjust shipments after a shipping label has been purchased or used. As part of these review processes, carriers may impose additional charges, corrections, or fees based on shipment characteristics, operational findings, or carrier policies.

Additional charges may result from inaccurate package dimensions or weight, dimensional weight recalculations, address correction fees, invalid or incomplete shipment information, surcharge adjustments, customs-related charges, service-level corrections, delivery-area surcharges, non-standard packaging, or other carrier-determined adjustments.

Users are responsible for providing accurate shipment information and acknowledge that carrier adjustments may be charged after the original transaction date. Ship Fairy may automatically charge the payment method associated with the account, apply charges to account balances, or otherwise collect amounts owed in connection with valid carrier adjustments where permitted.

Carrier adjustments, postage corrections, and post-shipment fees imposed by carriers may not be refundable.

5. Fraud Prevention & Refund Abuse

Ship Fairy reserves the right to review, delay, deny, restrict, or investigate refund requests, transactions, accounts, or payment activity where we reasonably suspect fraud, abuse, unauthorized activity, carrier policy violations, payment disputes, suspicious behavior, or misuse of the Service.

Refund abuse may include excessive refund requests, repeated voiding activity, attempts to obtain refunds for used labels, manipulation of carrier systems, chargeback abuse, unauthorized payment activity, false shipment information, or conduct that may expose Ship Fairy, carriers, payment providers, or third parties to financial, operational, or legal risk.

In order to protect the integrity of the platform and comply with carrier and payment-provider requirements, Ship Fairy may request additional verification information, temporarily restrict account activity, suspend refund processing, limit platform access, or terminate accounts involved in suspected fraudulent or abusive activity.

Nothing in this Refund Policy limits Ship Fairy’s ability to pursue recovery actions, enforce its Terms of Service, cooperate with carriers or financial institutions, or take legal action where appropriate.

6. Payment Disputes & Chargebacks

Users are encouraged to contact Ship Fairy support to resolve billing issues, refund questions, carrier adjustments, or transaction concerns before initiating a chargeback or payment dispute with a bank, credit card provider, or financial institution.

Initiating fraudulent, abusive, duplicative, or improper chargebacks may result in delayed refund eligibility, account restrictions, suspension of platform access, loss of shipping privileges, recovery actions, additional fees, or permanent account termination.

Where permitted by applicable law, Ship Fairy reserves the right to dispute chargebacks, provide transaction records or shipment information to financial institutions, recover amounts owed, and pursue collection or legal remedies associated with unpaid balances, fraudulent disputes, or chargeback-related losses.

Users remain responsible for valid carrier charges, shipment-related fees, adjustments, taxes, penalties, or obligations associated with transactions processed through their account, even where a payment dispute or chargeback has been initiated.

7. Contact Us

If you have questions regarding refund eligibility, billing issues, carrier adjustments, payment disputes, or transactions processed through Ship Fairy, you may contact us using the information below.

Ship Fairy may request reasonable verification of identity, account ownership, transaction details, or shipment information before reviewing or processing certain refund-related requests.

Contact Information:

Email: support@shipfairyexpress.com

Ship Fairy Express, LLC
Tacoma, WA 98445
United States