Privacy Policy

Ship Fairy Express, LLC (“Ship Fairy”, “we”, “us”, or “our”) operates the Ship Fairy shipping platform at https://shipfairyexpress.com(the “Service”).

Ship Fairy helps users create shipping labels, manage shipments, access discounted carrier labels, and manage e-commerce shipping workflows. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our Service.

We believe privacy matters. Ship Fairy does not sell your personal information. We collect and use information only as necessary to operate our shipping platform, provide customer support, process transactions, improve our services, maintain platform security, prevent fraud, and comply with legal obligations. By accessing or using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use the Service, and information received from third-party services connected to Ship Fairy.

1.1 Information You Provide Directly

When you create an account, purchase shipping labels, connect integrations, or communicate with Ship Fairy, we may collect personal and business-related information necessary to provide the Service.

This information may include your name, email address, phone number, business or store name, billing address, account credentials, and account preferences.

In order to generate shipping labels and fulfill shipments, we may collect sender and recipient names, shipping and return addresses, package dimensions and weight, shipment contents, delivery instructions, customs information where applicable, and shipment tracking history.

Payments are securely processed through third-party payment processors such as Stripe. Ship Fairy does not store full payment card numbers on its servers. However, we may receive limited billing-related information such as billing names, billing addresses, transaction identifiers, payment status, and invoice or subscription details.

If you contact customer support or communicate with Ship Fairy, we may collect support messages, feedback submissions, email correspondence, survey responses, chat communications, and any files or screenshots voluntarily submitted to us.

1.2 Information Collected Automatically

When you access or use Ship Fairy, we may automatically collect certain technical and usage-related information in order to operate, maintain, secure, and improve the Service.

This may include information about your device, browser, IP address, operating system, network connection, referral source, session activity, and interactions with platform features. We may also collect diagnostic information such as crash reports, performance logs, and error data to help identify technical issues and improve reliability.

In addition, Ship Fairy may collect information regarding how users interact with the platform, including shipping activity, label creation activity, pages visited, time spent within the Service, navigation behavior, and other usage patterns that help us improve functionality, performance, and user experience.

Ship Fairy uses cookies and similar technologies to maintain secure login sessions, remember preferences, improve platform functionality, analyze usage trends, and help detect fraud, abuse, or unauthorized activity. Additional information regarding cookies and tracking technologies can be found in Section 9 (“Cookies & Tracking Technologies”).

2. Google & Third-Party Authentication

Ship Fairy may allow users to sign in through third-party authentication providers such as Google or Apple in order to simplify account access and improve security.

When you choose to authenticate through a third-party provider, Ship Fairy may receive certain account information associated with that provider, such as your name, email address, and account identifier. This information is used solely for purposes related to authentication, account creation, account management, platform security, and maintaining your access to the Service.

Ship Fairy does not sell information obtained through third-party authentication providers and does not use this information for unrelated advertising or profiling purposes.

Our use of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements.

You may revoke Ship Fairy’s access to your third-party authentication account at any time through your account settings with the applicable provider. Revoking access may limit or disable certain features of the Service until authentication is restored.

3. How We Use Your Information

Ship Fairy uses the information we collect to provide and operate the Service, including maintaining user accounts, generating shipping labels, facilitating shipments, processing transactions, and communicating important account or shipment-related updates.

We also use information to improve the reliability, functionality, and overall user experience of the platform. This may include analyzing how the Service is used, identifying technical issues, developing new features, improving performance, and understanding how users interact with Ship Fairy over time.

In order to maintain the security and integrity of the platform, Ship Fairy may use information to monitor for suspicious activity, investigate potential fraud or misuse, verify transactions, enforce our policies, and help protect users, carrier partners, and the Service itself.

In some situations, we may use or disclose information where necessary to comply with applicable laws, respond to legal requests, resolve disputes, enforce agreements, or protect the rights, safety, and security of Ship Fairy and others.

Ship Fairy may also use contact information to communicate with users regarding their accounts, shipments, support requests, important service announcements, policy updates, and, where permitted by law, occasional promotional communications. Users may opt out of non-essential marketing communications at any time.

4. Shipping Carriers & Third-Party Services

In order to provide shipping-related services, Ship Fairy works with third-party shipping carriers, logistics providers, payment processors, infrastructure providers, and other service providers that help us operate the platform.

When users create shipments or purchase shipping labels through Ship Fairy, certain shipment-related information may be shared with shipping carriers and logistics partners as necessary to fulfill deliveries, provide tracking updates, calculate rates, process labels, comply with carrier requirements, and support shipping-related services. Depending on the shipment, this information may include sender and recipient details, shipping addresses, package information, customs information, tracking information, and other shipment-related data.

Ship Fairy may also work with third-party providers that support authentication, payment processing, hosting infrastructure, analytics, customer support, communications, ecommerce integrations, fraud prevention, and platform operations. These providers are authorized to access information only as reasonably necessary to perform services on our behalf and are contractually obligated to protect such information.

In addition, users may choose to connect third-party platforms or integrations to their Ship Fairy account, including ecommerce marketplaces, storefronts, or other business tools. Information shared with or received from those third-party services is subject to the applicable terms and privacy policies of those providers.

Ship Fairy does not sell personal information to third parties.

5. Data Retention

Ship Fairy retains personal information only for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent fraud, and support legitimate business operations.

The length of time information is retained may depend on the nature of the information, the type of account activity involved, applicable legal or regulatory requirements, shipping and tax recordkeeping obligations, payment and transaction requirements, carrier compliance obligations, and operational or security needs.

If you request deletion of your account, Ship Fairy will take reasonable steps to delete or anonymize your personal information within a commercially reasonable timeframe, unless retention of certain information is required or permitted by law, necessary for fraud prevention or security purposes, required to complete outstanding transactions, resolve disputes, enforce agreements, or comply with financial, tax, carrier, or legal obligations.

In some cases, residual copies of information may remain in backup systems or archived records for a limited period of time before being securely deleted.

6. Data Security

Ship Fairy takes the security of user information seriously and implements commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

These measures may include encryption technologies, secure authentication systems, access controls, infrastructure protections, monitoring tools, fraud prevention systems, and other security practices intended to help maintain the integrity and security of the Service.

While we work to protect information and continuously improve our security practices, no method of transmitting or storing data over the Internet can be guaranteed to be completely secure. As a result, Ship Fairy cannot guarantee absolute security of information transmitted to or through the Service.

Users are also responsible for maintaining the confidentiality of their account credentials and for taking reasonable precautions to protect access to their accounts and devices.

If Ship Fairy becomes aware of a security incident or data breach affecting personal information, we may notify affected users and relevant authorities as required by applicable law.

7. Cookies & Tracking Technologies

Ship Fairy uses cookies and similar technologies to help operate, secure, and improve the Service.

These technologies may be used to maintain login sessions, remember user preferences, support platform functionality, analyze usage trends, improve performance, measure engagement, and help detect fraud, abuse, or unauthorized activity.

Some cookies are necessary for the Service to function properly and cannot be disabled without affecting core platform functionality. Other cookies or tracking technologies may be used for analytics, performance monitoring, or improving the user experience.

Users may be able to control or disable certain cookies through their browser or device settings. However, disabling cookies may impact the availability or functionality of certain features within the Service.

Additional information regarding Ship Fairy’s use of cookies and tracking technologies may be provided through our cookie banner, consent tools, or other notices presented within the Service.

8. International Data Transfers

Ship Fairy is headquartered in the United States and may process, store, access, or transfer personal information in the United States or in other countries where Ship Fairy, its service providers, infrastructure providers, carrier partners, or third-party integrations operate.

Because Ship Fairy relies on cloud infrastructure, shipping carrier systems, payment processors, authentication providers, analytics providers, and other third-party services that may operate internationally, information may be transferred across national borders and processed in jurisdictions that may have data protection laws different from those in your country, state, or region of residence.

By accessing or using the Service, you acknowledge and understand that your information may be transferred to and processed in countries outside of your jurisdiction, including the United States, where privacy and data protection laws may not provide the same level of protection as those in your home jurisdiction.

Where required by applicable law, Ship Fairy will take commercially reasonable measures designed to help protect personal information involved in international transfers, including relying on contractual protections, security safeguards, and other legally recognized transfer mechanisms where appropriate.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding the personal information Ship Fairy collects and processes about you.

These rights may include the ability to access, review, update, correct, delete, restrict, or request a copy of certain personal information associated with your account. In some jurisdictions, users may also have the right to object to certain processing activities, withdraw previously provided consent, request data portability, or opt out of certain communications or data uses.

Ship Fairy makes reasonable efforts to provide users with access to and control over their information. In many cases, users may update certain account information directly through their account settings. Users may also contact Ship Fairy to request assistance with privacy-related requests or account-related concerns.

In order to protect user privacy and maintain platform security, Ship Fairy may request additional information to verify the identity of individuals submitting privacy-related requests before processing those requests.

Certain information may be retained where permitted or required by applicable law, including for fraud prevention, security purposes, tax and accounting obligations, shipping and carrier compliance requirements, dispute resolution, legal obligations, or enforcement of agreements.

Users may submit privacy-related requests or questions by contacting:

support@shipfairyexpress.com

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (“CCPA”), the California Privacy Rights Act (“CPRA”), and other applicable California privacy laws.

Subject to certain legal limitations and exceptions, California residents may have the right to request information regarding the categories of personal information Ship Fairy collects, the purposes for which that information is used, the categories of third parties with whom information may be shared, and the specific pieces of personal information associated with their account.

California residents may also have the right to request correction or deletion of certain personal information, request access to their information in a portable format, limit certain uses of sensitive personal information where applicable, and request information regarding certain data-sharing practices.

Ship Fairy does not sell personal information to third parties and does not share personal information for cross-context behavioral advertising purposes as those terms may be defined under California law.

Ship Fairy will not discriminate against users for exercising any applicable privacy rights. However, certain information may need to be retained in order to provide the Service, comply with legal obligations, prevent fraud, complete transactions, maintain security, or enforce agreements.

California residents may submit privacy-related requests by contacting:

support@shipfairyexpress.com

Ship Fairy may take reasonable steps to verify the identity of individuals submitting requests before responding to or fulfilling such requests.

11. Children’s Privacy

Ship Fairy is intended for business and adult users and is not directed toward children under the age of 13. We do not knowingly collect, solicit, or process personal information from children under 13 years of age.

If Ship Fairy becomes aware that personal information has been collected from a child under 13 without appropriate authorization or parental consent where required by law, we will take reasonable steps to delete such information as soon as practicable.

Parents or guardians who believe that a child may have provided personal information to Ship Fairy may contact us to request review or deletion of that information.

In certain jurisdictions, additional age-related privacy protections may apply to minors under a higher age threshold as required by applicable law.

12. Third-Party Links & Services

The Service may contain links to third-party websites, applications, integrations, services, or platforms that are not owned, operated, or controlled by Ship Fairy.

In addition, users may choose to connect third-party services, ecommerce platforms, marketplaces, carrier accounts, payment providers, or other business tools to their Ship Fairy account in order to access certain features or functionality.

Ship Fairy is not responsible for the privacy practices, security practices, content, policies, or operations of third-party services. Any information collected, accessed, processed, or shared by third-party services is governed by the applicable privacy policies and terms of those third parties.

Users are encouraged to review the privacy policies, terms, and data practices of any third-party services they access, connect to, or interact with through the Service before providing information or authorizing integrations.

13. Changes to This Privacy Policy

Ship Fairy may update or modify this Privacy Policy from time to time in order to reflect changes to the Service, operational practices, legal or regulatory requirements, security practices, technology, integrations, business operations, or other developments affecting how information is collected, used, processed, or disclosed.

When changes are made, Ship Fairy will update the “Last Updated” date at the top of this Privacy Policy and may provide additional notice through the Service, by email, through account notifications, or by other reasonable means where required by applicable law or where the changes are considered material.

Users are encouraged to review this Privacy Policy periodically to remain informed about Ship Fairy’s privacy practices and how personal information is handled.

Continued access to or use of the Service after an updated Privacy Policy becomes effective may constitute acknowledgment and acceptance of the revised policy to the extent permitted by applicable law.

14. Contact Us

If you have questions, concerns, requests, or comments regarding this Privacy Policy, Ship Fairy’s privacy practices, or the handling of personal information, you may contact us using the information below.

Ship Fairy will make reasonable efforts to review and respond to privacy-related inquiries, account-related concerns, and legally valid requests within a commercially reasonable timeframe and in accordance with applicable law.

Privacy-related requests, including requests relating to access, correction, deletion, or other applicable privacy rights, may require identity verification before a request can be processed.

Contact Information:

Email: support@shipfairyexpress.com

Ship Fairy Express, LLC
Tacoma, WA 98445
United States